Shipping policy

Last updated: October 20, 2026

Thank you for shopping with NY Giftcraft Shop. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders are typically processed within 6 business days, excluding weekends and holidays. Personalized and made-to-order products require production time before shipping.

Orders placed after noon, on weekends, or on holidays may begin processing the next business day. You’ll receive a shipping confirmation email with tracking information once your order ships, when tracking is available.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, products in your order, and selected shipping method.  

Free Standard Shipping is available on qualifying U.S. orders of $35 or more, unless otherwise stated during a promotion. Any applicable shipping discount will be displayed at checkout.

Canada customs, taxes and other applicable fees

Orders shipped to Canada may be subject to GST, HST, PST, QST, RST, customs duties, import taxes, and carrier brokerage or handling fees. If taxes and import charges are calculated at checkout, they will not be due at delivery. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping Destinations

We currently ship to the United States and Canada.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address Accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. Because many of our products are personalized or made to order, changes or cancellations may not be possible once production has started.  

Once an order has shipped, we are unable to modify or cancel it. If an approved cancellation qualifies for a refund, the refund will be issued to the original payment method.

Questions?

Contact our team at info@nygiftcraftshop.com.

For information about returns, exchanges, and refunds, please review our Refund Policy.