Refund policy

Return & Refund Policy

We want you to be happy with your purchase from NY Giftcraft Shop. Please review the following return and refund guidelines before requesting a return.

30-Day Returns for Eligible Items

We accept return requests for eligible non-personalized items within 30 days after delivery.

To be eligible for a return, the item must be in the same condition in which you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need your receipt or proof of purchase.

To request a return, contact us at info@nygiftcraftshop.com before sending any item back. Items returned without prior authorization will not be accepted.

If your return is approved, we’ll provide instructions on how and where to send your item. Return shipping costs are the customer’s responsibility unless the item is defective, damaged, or incorrect.

Personalized & Custom Products

Personalized, customized, and made-to-order products are considered final sale and are not eligible for return or exchange due to change of mind, incorrect size selection, or customer-provided personalization errors.

However, if a personalized or custom item arrives damaged, defective, misprinted, or different from what you ordered, please contact us immediately so we can review the issue and make it right.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, misprinted, or incorrect, contact us as soon as possible at info@nygiftcraftshop.com and include your order number and photos showing the issue.

After reviewing the information, we’ll determine the appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

• Personalized or customized products
• Made-to-order items
• Gift cards
• Final-sale items, when clearly identified as final sale before purchase

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

We do not offer direct exchanges for eligible non-personalized products. The fastest way to receive a different item is to complete an approved return and place a new order.

Personalized and customized products are not eligible for exchange unless there is a defect, damage, printing error, or fulfillment error.

Refunds

Once we receive and inspect an approved return, we’ll notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@nygiftcraftshop.com.

Questions

For return or refund questions, contact us at info@nygiftcraftshop.com.